Privacy Policy

Introduction

Welcome to XTopup! Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services. By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, such as:

• Contact Information: Email address, phone number, postal address.
• Account Details: Username, password, security questions, and other account-related information.
• Billing Information: Payment details, billing address, and transaction data.
• User-Generated Content: Content, feedback, and posts you create, share, or upload on our services.
• Preferences: Information about your preferences, including marketing preferences and survey responses.
• Communication Data: Details of your communications with us, including customer support queries.

1.2 Information Collected Automatically

We automatically collect certain information when you use our services, including:

• Location Data: City, country, and region based on IP address.
• Technical Information: IP address, device ID, operating system, browser type, and connection details.
• Usage Data: Interaction with our services, including pages viewed, time spent on pages, and click-throughs.

1.3 Information from Third Parties

We may receive information from third parties, such as:

• Social Media Platforms: If you choose to connect your account to a social media platform, we may collect your profile information and activity data.
• Payment Processors: Information regarding your transactions if you use a third-party payment service.
• Advertising Partners: Data about your engagement with our ads and services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To operate, maintain, and improve our services, including account management, order fulfillment, and customer support.
• Personalization: To tailor your experience, including personalized content and recommendations.
• Marketing and Communication: To send promotional materials, newsletters, and updates based on your preferences. You can opt out at any time.
• Security and Compliance: To detect, prevent, and respond to fraud, abuse, security issues, and legal obligations.
• Research and Development: To conduct analytics, research, and surveys to improve our services.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following scenarios:

• Service Providers: We may share information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Legal Obligations: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• Social Media and Gaming Platforms: If you connect your account to a third-party platform, that platform may receive information about your use of our services.

4. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our services and to improve your experience. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once the retention period expires, we will securely delete or anonymize your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no security measures are completely foolproof, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access and Portability: Request access to and a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to the processing of your data for certain purposes, such as direct marketing.
• Withdrawal of Consent: Withdraw consent to data processing where consent was provided.
• Lodge a Complaint: File a complaint with a data protection authority.

To exercise your rights, please contact us at service@xtopup.com. We may require you to verify your identity before processing your request.

8. Children's Privacy and Information for Parents & Guardians

Our services are intended for a general audience, but we recognize that certain aspects of our services may appeal to younger users. We are committed to protecting the privacy of children who use our services and comply with all applicable laws regarding children's data protection.

8.1 Measures to Protect Children's Privacy

We take several precautions to ensure that children's personal information is handled with the utmost care, including:

• Service-Specific Notices: We provide privacy notices specifically tailored for parents and guardians to inform them about the types of personal information we may collect, use, and disclose regarding their children.
• Verifiable Parental Consent: Where required by law, we obtain verifiable parental consent before processing any child's personal information.
• Data Minimization: We limit the processing of a child's personal information to what is reasonably necessary to provide the requested services.
• Parental Controls: We offer parental controls that allow parents and guardians to monitor and control their child’s privacy settings and data usage.
• Privacy Information for Younger Users: We provide age-appropriate privacy information for younger players to ensure they understand the basics of online privacy.

8.2 Parental Rights and Control

Parents and guardians have the right to withdraw consent for the continued processing of their child’s personal information at any time. They may also request that we delete any personal information we have collected about their child. To exercise these rights, parents and guardians can contact us at service@xtopup.com.

If you believe that your child is using our services and their personal information is being processed without your consent, please contact us immediately at service@xtopup.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. The date at the top of this policy indicates the latest revision.

10. California Privacy Rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA). These rights include:

• The right to know what personal information we collect about you and how it is used.
• The right to request the deletion of your personal information.
• The right to opt out of the sale of your personal information.

To exercise these rights, please contact us at service@xtopup.com.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at service@xtopup.com.

XTopup obtains your consent in accordance with the policies and technical specifications of the IAB Europe Transparency & Consent Framework. It uses the Consent Management Platform n°92.

You can change your choices at any time by clicking here.