1.1 Parties to the Agreement: This Agreement is entered into by and between you (referred to as "you" or "User") and XTopup.com, operated by with a registered office at [UNIT 1307, BEVERLEY COMMERCIAL CENTRE 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KL] (hereinafter referred to as "we", "us", or "our"). This Agreement governs your access to and use of our website, XTopup.com, which provides online services allowing you to search for, purchase, and top up in-game virtual items, digital goods, and related services (collectively referred to as "Virtual Items" or "Services"). By accessing and using our Services, you agree to comply with and be bound by this Agreement, as well as any applicable guidelines, rules, or policies that may be implemented from time to time.
1.2 Modifications to the Agreement: We reserve the right to modify or update this Agreement and any applicable guidelines, rules, or policies at our discretion. Such modifications will be effective upon posting the amended terms on our website or within our Services. It is your responsibility to review the Agreement periodically for any changes. Your continued use of our Services after any modifications are posted constitutes your acceptance of the updated terms. If you do not agree with the changes, you must immediately cease using our Services.
1.3 Electronic Consent: You acknowledge and agree that by entering into this Agreement electronically, you are consenting to the terms and conditions set forth herein, as well as to the storage of related records in electronic form. This electronic consent has the same legal effect as if you had signed a physical document.
2.1 You become a user by completing the registration of a XTopup user account or by using the recharge services offered on our website. This Agreement is effective as soon as you indicate your acceptance of the terms of this document.
2.2 You may not reveal, share or otherwise allow other people to use your password to access XTopup. Account information is personal and non-transferable. XTopup is not responsible for activities carried out on the account by third parties, regardless of the holder's authorization.
2.3 Any use of the XTopup Account owned by you, with your login and / or password, will be considered as having been made by you, and you will be responsible for it, for the security of your computer system and your internet connection.
2.4 XTopup is not responsible for the use of your password and Account, nor for all communications and activities on the website that result from the use of your ID and password.
2.5 You may not sell, charge others for the right to use the XTopup Account that you own, transfer, assign, give / offer as payment, nor transfer any Products you own.
3.1 You acknowledge that, for any product purchased through XTopup, the store will be a mere intermediary between you and the software developers or publishers. You also recognize that some delivery delays may be due to problems faced by the developer and not the payment system.
3.2 The User expressly acknowledges that XTopup and its games available in its store, together with the logos, brands, insignias, symbols, distinctive signs, documentation and any other materials related to these computer programs, constitute, as the case may be, copyrights, trade secrets, and / or proprietary rights of XTopup or its licensors, these rights being protected by national and international legislation applicable to intellectual property, copyright and business and industry secrets. In no event will these goods and rights be transferred to the User, either as a result of the purchase of a Product, or in view of its use.
3.3 The User is prohibited from selling products offered by XTopup services. XTopup is not responsible for top ups made outside its website.
3.4 The User agrees that XTopup is not responsible for the content created by the developer of each of the games, nor is it responsible for the correction of any “bug”, anomaly, unavailability, maintenance and for contents incompatible with the Users' devices. To solve possible problems related to this, the User must contact the support of the developer in question.
3.5 All rights are reserved and in case of non-observance of these rights, legal and rights provisions will be adopted by XTopup, the game platform and / or the developer.
4.1 The User may purchase the product through the payment platform offered on our website.
4.2 When opting for payment through one of the modalities described above, the User will be expressing his decision to acquire the product offered by XTopup in the manner defined by this Agreement.
4.4 Failure to comply with this clause will be considered a violation of the terms of this agreement and will result in the revocation of the transaction carried out, with the consequent cancellation of the order with the platform on which it is made available. Any questions about the regularity of the transaction should be directed to customer support at Livechat.
4.5 XTopup will not be able to make available to the User, nor will it be responsible for the product acquired outside its website.
4.6 XTopup reserves the right to modify the payment methods and authorized credit cards at any time, making such information available on the website.
4.7 Any and all problems with the payment method chosen by the User must be immediately reported to XTopup through its customer support on Livechat or through its customer service email.
4.8 In case the User is under 18 years old, any purchase at XTopup must be made together and in the presence of the parents and / or guardians.
5.1 The User, when recharging on the XTopup website, is aware and agrees that with the platform that makes the Software available, there are inappropriate conduct that must be observed and respected.
5.2 Conduct considered irregular is defined by the developers of the Software and / or the Platform to which the software is linked and may result in punishment for the User.
5.3 XTopup is not responsible for any measure taken by the developer of the Software or the Platform that may result in sanctions for the User, which are their sole responsibility.
5.4 It is the User's obligation to know XTopup's Rules of Conduct, who declare to be aware of its content and the sanctions provided for therein.
5.5 In the event of the practice of any of the Irregular Conducts, suspected of involvement in illegal activities, in addition to applying the corresponding penalties to the User, XTopup may reveal to the police, administrative or judicial authorities, the registration data of the User who has performed any act that imply a violation of XTopup's Rules of Conduct, the laws of the Federative Republic of Brazil and / or the rights of interested third parties.
6.1 The User must keep his Password confidential. If the User has reason to believe that his Password has been discovered in any way by third parties, he/she must change it immediately on the Site.
6.2 The User agrees that he/she is responsible for all acts performed through his User Account and that XTopup does not protect him against the unauthorized use of his Account.
6.3 XTopup will not be responsible for any personal information that the User discloses to third parties, including their Login and Password. XTopup will not be responsible for any damages that the User may suffer due to having disclosed his personal information.
6.4 For all purposes, XTopup understands that all actions performed by the User Account were performed by the holder, and cannot be held responsible for actions performed on User Accounts.
7.1 It is the duty of the User to provide true, accurate and correct information at the time of registration, as well as to keep it updated.
7.2 XTopup reserves right not to change the data that prove the ownership of the Account, namely: the registration name and the date of birth. Any corrections may be made, as long as they do not imply a change in account ownership.
8.1 It is essential for the registration of the Account and for access to the Account, as such, that the User has a valid electronic address ("email"). XTopup recommends that the User make sure that his email box is able to receive messages from XTopup.
8.2 The User agrees that XTopup uses the informed email to send information about the Product, general information or any other notifications that are necessary.
9.1 XTopup does not provide Internet access, the User is responsible for all costs associated with his Internet connection.
10.1 XTopup reserves the right to interrupt access to the website, whenever necessary to perform any type of maintenance, which will be duly notified to all Users in advance.
10.2 The User declares to be aware that the developers may interrupt access to the Software, periodically, scheduled or not, to carry out maintenance and corrections, and the notification to Users is the sole responsibility of the developers and the platform.
10.3 The User agrees that, in addition to the preventive and / or corrective maintenance provided for above, access to XTopup and / or the Products may also be interrupted due to Force Majeure, Fortuitous Events and any other reason beyond the control and will of the XTopup, developers and platform.
11.1 You can cancel your XTopup account at any time.
11.2 Canceling a XTopup Account, terminating the use of any Product, or requesting that access be terminated, will not entitle you to any refund.
11.3 XTopup may cancel your Account at any time if you breach any terms of this Agreement (including any License Terms or Rules of Conduct).
11.4 If your XTopup Account is terminated or canceled due to a breach of this Agreement or illegal activities, no refund will be granted, including any License fees.
12.1 This Agreement, which must be interpreted in conjunction with the Rules of Conduct, is the only instrument to govern the relationship between XTopup and the User. XTopup may change this Agreement at any time at its sole discretion, and this change will become effective upon its disclosure through the official website. Whenever the User agrees to this Agreement, he/she will be ratifying his broad and unrestricted acceptance of all the terms and conditions of the same, as well as with any changes that the Agreement may receive.
12.2 In the event that any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will in no way be affected or impaired. In this case, the provision considered invalid, illegal or inapplicable should be replaced by another that leads the parties to the same desired economic and legal result.
12.3 The parties acknowledge and declare that the non-exercise or delay in exercising any right guaranteed to them by this Agreement or the law will be considered as a mere liberality and will not constitute novation or waiver of these rights or the other clauses contained herein. The waiver, by either Party, of any of these rights must be interpreted restrictively.
13.1 The laws of the United States and the laws of the State of New York applies to this Term of Service without regard to its conflicts of laws provisions. Any controversy or claim arising out of or relating to this Term of Service, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution (AAA-ICDR) in accordance with its International Arbitration Rules.
14.1 When making a purchase at XTopup the customer must be aware of the refund policies for the product to be purchased. Visit the official website of the developer of the game or application and find out the conditions for the refund.
14.2 Customers who wish to request a refund should contact the developer of the game or application directly. Considering that XTopup has no control over the product purchased by the customer, that is, it acts as an intermediary, in which it informs the developer that the payment was successful, technically it cannot make refunds, as the operation exceeds its capabilities.
14.3 If you are the direct buyer of XTopup and need to make a refund, XTopup can assist you by providing proof of payment, as long as the required information is sent. With it, the customer can contact the developer and request a refund. The receipt will not be sent to third parties.