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Help Center
Are the in-game items purchased on XTopup safe?
I entered the wrong Player ID or email address
• If the order status shows 'Order Completed', it means that the Player ID you entered belongs to a real user, and we have already completed the top-up to that account. In this case, you will not be able to modify the order or request a refund.
• If the order status shows 'In Delivery' or 'Information Error', please contact our 24/7 online support as soon as possible and provide the correct Player ID. We will assist you in modifying the order.
• If you entered the wrong email address and did not receive the redemption code, please contact our 24/7 online support as soon as possible and provide the correct email address. We will send the redemption code to your correct email. Once you receive the code, please redeem it immediately, as each code is unique and cannot be used again after being redeemed by someone else.
Why Choose XTopup?
• About XTopup: XTopup is a global, professional, and secure game store that offers services such as game top-ups, game trading, and item trading.
• About Products: XTopup compares the prices of in-game currency across the market daily to ensure that you get the best value for items. At the same time, we are constantly improving our order delivery speed to ensure that your orders are delivered as quickly as possible.
• About Security: XTopup is equipped with risk management and payment security systems to guarantee the safety of your transactions.
• About Service: We provide 24/7/365 online customer service, ensuring we can assist you at any time, and support multiple payment methods.