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The 'Pending Shipment' order status means that the product you ordered is about to be shipped. Once the shipment is completed, the order status will be updated to 'Completed'.
Help Center
What does the 'Pending Shipment' order status mean?
What should I do if I have questions about a completed order?
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If you have any questions about a completed order, you can click the "Feedback" button within the order to contact us.
What should I do if my order status has been 'Pending Shipment' for a long time?
Detail
If your order status has been showing as “Pending Shipment” for a long time, you can contact Xtopupcustomer service for assistance.
Can I request a refund?
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You can request a refund. Refunds are only possible if you have not received the goods a long time after payment, and the issue cannot be resolved even after contacting Xtopup customer service.
Can I request a refund if I discover that I entered an incorrect Player ID or character name in my completed order?
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If the buyer has provided any inaccurate details, unfortunately, a refund cannot be requested.In such cases, Xtopup is not responsible, as the order or product was delivered to the ID provided by you. It is the buyer's responsibility to ensure all provided details are accurate.
How can I confirm that my refund process has started?
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If you see your order status listed as 'Refund in Process' in the order list, it indicates that the refund process has begun.
When will I receive my refund?
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The time for the refund to be credited to your account specifically depends on your payment method.You can verify the status of your order in the order list. If the order status appears as 'Refunded' and the refund time is displayed, it means that you have already received your refund.
How to Get Coupons?
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1.Xtopup irregularly conducts promotional activities and sends coupons to registered users.
2.For more ways to obtain coupons, please follow the official website xtopup.com or join the Xtopup Telegram group.
How to Use Coupons?
Detail
1.When purchasing products, click “Select your coupon”;
2.In the pop-up window, choose the coupon you want to use;
3.Click the “Confirm” button to apply your coupon.
Are There Any Restrictions on Using Coupons?
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1.Expiry Date: Each coupon has a validity period and cannot be used after it expires.
2.Product Restrictions: Each coupon is applicable to different products. Please use your coupon in accordance with the specific products it is valid for.